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Cookie Policy

This Cookie Policy explains how ZildaChat uses cookies and similar tracking technologies. We are committed to transparency and giving you full control over your cookie preferences.

Last updated: April 28, 2025 · Effective: April 28, 2025

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and give website owners information about how their site is used.

First-Party Cookies

Set directly by ZildaChat to make our service work properly

Third-Party Cookies

Set by external services we use (only with your consent)

Session vs Persistent

Session cookies expire when you close your browser; persistent cookies have a set expiry date

Manage Your Cookie Preferences

Essential Cookies

Always active

These cookies are strictly necessary for the website to function and cannot be disabled. They are usually set in response to actions you take such as logging in or filling in forms.

Cookie NamePurposeDurationProvider
session_tokenMaintains your login sessionSessionZildaChat
csrf_tokenPrevents cross-site request forgery attacksSessionZildaChat
cookie_consentStores your cookie preferences1 yearZildaChat
theme_prefRemembers your dark/light mode preference1 yearZildaChat

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use.

Cookie NamePurposeDurationProvider
language_prefRemembers your language preference1 yearZildaChat
ui_settingsStores UI customization preferences6 monthsZildaChat

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. All data is aggregated and anonymized.

Cookie NamePurposeDurationProvider
_gaDistinguishes users (anonymized)2 yearsGoogle Analytics (anonymized)
_ga_*Maintains session state2 yearsGoogle Analytics (anonymized)

Marketing Cookies

These cookies track your browsing activity to help deliver relevant advertising. We do NOT use marketing cookies by default. They are only activated with your explicit consent.

No marketing cookies are currently in use.

How to Control Cookies in Your Browser

In addition to our preference manager above, you can control cookies through your browser settings:

Google Chrome

chrome://settings/cookies

Mozilla Firefox

about:preferences#privacy

Safari

Preferences → Privacy

Microsoft Edge

edge://settings/privacy

Note: Disabling essential cookies may prevent certain features of ZildaChat from working correctly. We recommend only disabling non-essential cookies.

Legal Basis for Cookie Use

Essential cookies are used on the basis of our legitimate interest in providing a functional, secure service (Art. 7, IX LGPD / Art. 6(1)(f) GDPR).

Functional, analytics, and marketing cookies are only used with your explicit consent (Art. 7, I LGPD / Art. 6(1)(a) GDPR / ePrivacy Directive). You may withdraw consent at any time using the preference manager above.

We comply with the ePrivacy Directive (EU Cookie Law), LGPD, GDPR, and CCPA requirements for cookie consent.

Questions About Cookies?

If you have questions about our use of cookies, please contact our Privacy Team at privacy@zildachat.ai or our DPO at dpo@zildachat.ai.

© 2025–2026 AZ Technology Soluções Digitais LTDA · CNPJ 27607249000116. All rights reserved.

We value your privacy

We use cookies to enhance your experience, analyze site usage, and assist in our marketing efforts. By clicking "Accept All", you consent to our use of cookies. Cookie Policy · Privacy Policy

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